• Step-by-step instructions for working with dissatisfied pharmacy customers.
    Even the best attempts to calm an angry customer don’t always work. In such cases, it’s best to suggest that they speak to the pharmacy manager. Often, it’s quite simple to escalate the issue to higher management to satisfy the individual.
  • Coping Strategies Against Burnout for Pharmacy Employees
    A 2017 study conducted in the USA showed that the burnout rate among clinical pharmacists is 61.2%.
  • Please engage with the customer: discuss the benefits of flirting in the pharmacy in a new understanding of this word.
    Should you flirt with customers? I think you should. Are you surprised? You’re probably used to understanding “flirting” as playful banter, flirtatious glances, and romantic sighs, right? Of course, this is unlikely to be helpful in serious business.
  • Never say this to customers at the pharmacy!
    When a client comes to the pharmacy to get professional help and talks about his problems, do not interrupt him every time with the words “everything is clear,” “I know how you feel,” “I understand everything.” If you see similar phrases that greatly encourage a person, you can take them as the most important way to end your marriage. Try to gain the trust of your clients right away, and then speak quietly so that the smells are receptive to receiving your emotional support.
  • “You are liberated!” – “Prescription”, not a medicine for a pharmacist (and not just that)
    A group of scientists from several universities in the USA and France conducted a large-scale study, monitoring the mood swings and emotional state of 24,000 people under the influence of various stressful situations. The results were unexpected: it turned out that dismissal is one of the strongest stress factors and does not go unnoticed for the human psyche.
  • How to manage your time while running a pharmacy?
    Working as a manager of a pharmacy or pharmacy chain is extremely difficult and stressful, and one of its most important resources is time. Indeed, every day you have to personally solve many problems or delegate authority. This can be a difficult decision, because in the end it is the manager who is responsible for everything that happens in the pharmacy
  • We disprove myths about working in a pharmacy and beyond
    The diagnosis of “sudden death at the workplace”, in Japanese “karoshi”, mows the ranks of maniacal workaholics – Japanese. Even the Prime Minister of Japan Keizo Obuti fell victim to it, who worked 12 hours a day without vacation for three years in a row.
  • Five minutes before the pharmacy closes: how can you manage to do a lot during this time?
    The working day is almost over. The long hand of the clock counts down the last minutes until the pharmacy closes. You are already starting to go home… But then a customer walks in. And not alone. So you will have to stay after work again! This thought immediately spoils the mood.
  • The pharmacy sales hall is a theater, the products in it are actors
    As in this theater, the design of the trading floor and all its components should provide conditions for the “performance” of the commodity actors. It is necessary to create such an atmosphere that would shape the distinguishing features of your pharmacy in the consumer’s mind.
  • How to manage your time while running a pharmacy
    The two main pitfalls that await every manager who tries to balance limited working hours and an almost unlimited number of tasks are micromanagement and insufficient involvement in the affairs of the company.

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